Returns
Easy returns within 30 days
30-Day Returns
Return unused items within 30 days
Easy Process
Email us to start your return
Quality Guarantee
Full refund for defective items
How to Return an Item
1
Contact Us
Email [email protected] with your order number and reason for return.
2
Get Approval
We'll review your request and send you a return authorization along with shipping instructions.
3
Ship Your Item
Package your item securely and ship it using the provided label or instructions.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Conditions
To be eligible for a return, items must be:
Unused and in original condition
In original packaging
Within 30 days of purchase
With proof of purchase
Items That Cannot Be Returned
Named ScAnimals: Once scanned and named, it cannot be returned
Seconds Items: All discounted items are sold as-is with no returns
Gift Cards: Gift cards are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.
Report a damaged item