Refund Policy
Last updated: February 4, 2026
30 Day Window
Returns accepted within 30 days
Quality Guaranteed
Full refund for defective items
Easy Process
Just email us to start
1 Starting a Return
Email Us
Contact [email protected] with your order number and reason for return.
Get Approval
We'll review your request and send a return authorization with shipping instructions.
Ship It Back
Package your item securely and ship using the provided instructions.
Get Refunded
We'll process your refund within 5-7 business days of receiving the item.
Important: Items require authorization before shipment. Unauthorized returns won't be accepted.
Named ScAnimals Cannot Be Returned
Once a ScAnimal has been scanned and named by the customer, refunds become unavailable. The naming process indicates the merchandise arrived in satisfactory condition and has been personalized.
Seconds / Discounted Items
All "Seconds" items are sold "as is". These discounted products come with disclosed defects and color variations through detailed descriptions and photos. No refunds or returns apply - all sales are final for this category.
2 Damaged or Defective Items
Upon receipt, please immediately inspect your order. If you notice any defects, damage, or incorrect items:
- Contact us immediately with photos of the damage
- We'll evaluate the issue and arrange a replacement or refund
- No return shipping cost for genuinely defective items
3 International Orders
Duties & Taxes: We bear no responsibility for import duties or taxes imposed by receiving countries. Customers must verify and cover any applicable charges themselves.
Related Information
Need to start a return?
Email us with your order number and we'll help you through the process.
[email protected]