Frequently Asked Questions

Standard shipping within New Zealand typically takes 2-5 business days. Rural deliveries may take an additional 1-2 days. International shipping times vary by destination.

Yes! We ship to Australia and many other countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

There are a couple of things to try if this is happening.

- Try Scan your ScAnimal on a different angle, i.e. turn it 90 or 180 degrees, or try scanning from closer or further away.

- Try different lighting, i.e. not in direct sunlight, or if in a dark space, turn the brightness up on your phone.

-Try zooming in/out on your camera

-Test on someone else’s phone

If none of this helps – flick us a message [email protected] and we will see what we can do to help.

We accept Visa, Mastercard, and other major credit/debit cards through our secure Stripe payment gateway.

Yes, we offer returns within 30 days of purchase. Items must be unused and in original packaging. Please see our Returns Policy for full details.

Once a ScAnimal has been scanned and named by the customer, it becomes personalized and cannot be returned for a refund. This is because the naming process indicates the product was received in satisfactory condition.

Once your order has been shipped, you'll receive an email with tracking information. You can also check your order status in your account dashboard.

If your item arrives damaged, please contact us immediately with photos of the damage. We'll arrange a replacement or refund as quickly as possible.

Yes! Our ScAnimals are made with eco-friendly materials and we're committed to sustainable practices in our production and packaging.